call · Meridian Telecom
Priya Raman
conv-0013 · 22 Jul 2026, 10:00 am · 9m 44s · en
Auto-fail — score zeroed
NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.
Customer sentiment
Sentiment was broadly unchanged across the call.
Tone is judged from the redacted transcript — wording and what each speaker is reacting to. No voice biometrics, no emotion inference from audio.
Transcript
Click a flagged moment above, or a red region, to replay just that part.
Simulated playback — synthetic conversation, no audioGood morning, thank you for calling, my name is NAME. How may I help you today?
My service has been down since Tuesday.
Could you confirm your NAME number for me?
It is NRIC.
That is just how the billing cycle works.
The duplicate charge is reversed — you will see the credit within three working days.
Anything else before I let you go?
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Meridian Telecom — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
Counts are retained as the compliance signal; values are not.