email · Meridian Telecom
Michelle Koh
conv-0011 · 18 Jul 2026, 12:00 pm · en
Thread
Hello, I have been charged twice for my July statement. The two entries are three minutes apart and both cleared. Could you please look into this and reverse the duplicate? Regards, Lim Hui Fen
Dear Lim Hui Fen, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Michelle
Dear Lim Hui Fen, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Michelle
The reference is AC-77213. Regards, Lim Hui Fen
Dear Lim Hui Fen, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Michelle
Dear Lim Hui Fen, A technician has been scheduled for tomorrow between 2pm and 4pm. Your reference is TR-4471 and you will receive an SMS confirmation shortly. Kind regards, Michelle
Dear Lim Hui Fen, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Michelle
Thank you for the quick resolution.
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