email · Meridian Telecom
Wei Ling Tan
conv-0007 · 4 Jun 2026, 12:00 pm · en
Thread
Good afternoon, My broadband has been intermittent for six days now. I have already restarted the router twice as advised. Please advise what happens next. Regards, Rajesh Nair
Dear Rajesh Nair, Thank you for contacting us. I have picked this up and will see it through personally. Kind regards, Wei
Dear Rajesh Nair, I have sent a verification code to the mobile number on file. Please reply with that code and I will proceed. Kind regards, Wei
The reference is AC-77213. Regards, Rajesh Nair
Dear Rajesh Nair, I appreciate this has dragged on far longer than it should have, and I am sorry for the inconvenience. I have escalated it so it does not sit in the queue again. Kind regards, Wei
Dear Rajesh Nair, I have reversed the duplicate charge. The credit will appear on your account within three working days, and I have added a note so it is not re-billed. Reference: CR-88213. Kind regards, Wei
Dear Rajesh Nair, Please let me know if there is anything else I can assist with — happy to help. Kind regards, Wei
Thank you for the quick resolution.
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