call · Straits Retail Bank
Marcus Lim
call-009 · 22 Jul 2026, 12:00 am · 4m 26s · ms-en
Auto-fail — score zeroed
NRIC was used as an authentication factor. Singapore's PDPC prohibits this from 1 January 2027. This conversation is counted as a compliance finding regardless of its other criteria.
Customer sentiment
The customer ended the call in a materially better state than they started.
Tone is judged from the redacted transcript — wording and what each speaker is reacting to. No voice biometrics, no emotion inference from audio.
Transcript
Click a flagged moment above, or a red region, to replay just that part.
Simulated playback — synthetic conversation, no audioSelamat pagi, AEON Credit di sini. Boleh saya bantu?
Saya nak tanya pasal bil bulan lepas.
Baik. Untuk pengesahan, boleh saya dapatkan nombor IC encik?
IC saya NRIC.
Terima kasih. Nombor telefon PHONE masih betul ya?
Ya betul.
Chips mark personal data removed before this conversation was stored. The original values were never written to disk — only the counts were kept.
Scorecard
Straits Retail Bank — Standard QA v3 — click a criterion to highlight its evidence.
Redaction summary
No personal data detected in this conversation.
Counts are retained as the compliance signal; values are not.